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Cookies DetailsChange Device
Select "Yes" if your device powers up and functions normally.
The display has NO cracks or LCD fractures
The display has no scratches or only minor surface scratches that do not affect the touchscreen functionality or readability
The display has no chips or only minor chips around the front glass
The display has no discoloration or only minor discoloration and/or white spots
The display does NOT show signs of “screen lifting”
You cannot feel a click or squish when applying pressure to the screen on a flat surface
The display has one or more cracks on the front glass or the LCD is fractured
The display has a shattered front glass
The display is not functioning properly and/or is not responsive to touch
The display has deep scratches that impair the usability or readability
The screen shows signs of bleeding and/or streaks
The display shows signs of “screen lifting”
You can feel a click or squish when applying pressure to the screen on a flat surface
Device with sign of severe physical or liquid damage
Device containing counterfeit or third party parts
Device with unauthorized modifications
The enclosure has no scratches or only minor scratches or scuffs from normal wear and tear
The device has no dents/chips or only minimal dents/chips
The device has a slight or no bend
The camera lens is not missing, cracked, or damaged (Phone & Tablet Only)
The sensors are clear of any scratches or condensation (Watch Only)
The enclosure has significant signs of damage beyond normal wear and tear
The device has a large/obvious bend
The enclosure is missing completely
The device has a swollen battery
The camera lens is missing, cracked, or damaged (Phone & Tablet Only)
The sensors are covered by scratches or condensation (Watch Only)
Device with sign of severe physical or liquid damage
Device containing counterfeit or third party parts
Device with unauthorized modifications
All of the buttons are present:
- Phone & Tablet: sleep/wake, volume, home, ring/silent switch
- Watch: crown, side, band release
All of the buttons are functioning properly
The band can attach and detach from the enclosure with no issues (Watch Only)
One or more of the buttons are missing:
- Phone & Tablet: sleep/wake, volume, home, ring/silent switch
- Watch: crown, side, band release
One or more of the buttons are not functioning properly
The band has issues attaching/detaching to/from the enclosure (Watch Only)
Device containing counterfeit or third party parts
Device with unauthorized modifications
All of the buttons are present (sleep/wake, volume, home, ring/silent switch)
All of the buttons are functioning properly
One or more of the buttons are missing (sleep/wake, volume, home, ring/silent switch)
One or more of the buttons are not functioning properly
Device containing counterfeit or third party parts
Device with unauthorized modifications
Select "YES" if Trackpad is responsive and is fully working
Select "NO" if Trackpad is un-responsive and is not fully working